Shipping policy

Last updated: 14th January 2026

Titan AV dispatches orders from Australia and aims to deliver your gear safely and efficiently.

Dispatch Timeframes

In-stock items are typically dispatched within 1 to 2 business days.
During sale or peak periods, dispatch may take 2 to 4 business days.
Made-to-order or custom items may take longer, you’ll be advised where possible.
Dispatch and delivery timeframes are estimates only and depend on courier networks and factors outside Titan AV’s control.

Australia Flat-Rate Shipping

Shipping is charged per order using Titan AV’s flat-rate freight model:

$15.95 Parcel Delivery, small, lightweight items
$129 Bulk Delivery, large or heavy items
$199 Bulk Delivery + Tailgate, bulky or heavy items requiring a truck lift for unloading

For approximately 97 to 98% of Australian orders, the price shown at checkout is the final freight cost.

Tailgate and Residential Delivery Requirements

For safety and compliance reasons, any item weighing over 30kg requires tailgate delivery where there is no forklift, or crane available at the delivery address.
It is the customer’s responsibility to select Bulk Delivery + Tailgate at checkout where required. If tailgate delivery is required but not selected, additional charges may apply and will be quoted and approved before dispatch.

Titan AV delivers to both business and residential addresses. For bulk freight deliveries to residential addresses, carriers may apply:

a residential delivery surcharge, and
a tailgate (truck lift) fee where unloading equipment is not available.

If a residential surcharge or tailgate fee applies, we’ll contact you before dispatch to explain the charges and available options. No additional charges are applied without your approval.

Remote or Access-Limited Deliveries

In rare cases (less than 3% of postcodes), carriers may apply additional charges due to location, access, size, or weight.

If this occurs:

Titan AV will contact you before dispatch.
Costs and available options will be explained.
You may approve the charges, amend the order, arrange pickup, use your own freight, or cancel the order.
No additional freight charges are applied without your approval.

Express Orders

If your order is time critical, please contact Titan AV prior to placing your order. Express or priority handling may be available in some circumstances and additional fees may apply. Express processing prioritises warehouse handling only and does not guarantee same-day dispatch or courier delivery timeframes.

Authority to Leave

If Authority to Leave or Safe Drop is selected or applied by the courier, responsibility passes to you once the order is marked delivered. Authority to Leave is granted at your own risk, and Titan AV is not responsible for loss, theft, or damage once delivery is completed.

Reporting Delivery Issues

Transit damage, missing items, or delivery discrepancies must be reported within 48 hours of the parcel being marked delivered by the courier. Optional Shipping Protection may be available at checkout. Coverage terms and exclusions apply.

Parcel and Bulk Delivery Conditions

Parcel and bulk freight deliveries are kerbside delivery only. Delivery does not include carrying items upstairs, inside premises, or into lifts, including server racks or other bulky items.

It is your responsibility to ensure:

The item will fit through access points, doorways, and lifts at the delivery location.
Suitable access and unloading conditions are available at the time of delivery.

You must inspect all goods prior to signing for delivery. By signing the delivery receipt, you acknowledge that the goods have arrived in apparent good condition. No claims for visible transit damage will be accepted once goods have been signed for, unless otherwise required under Australian Consumer Law.

Customer Responsibility for Delivery Follow-Up

Once your order has been dispatched, tracking details will be provided via email and or SMS. It is your responsibility to monitor tracking updates and take prompt action if delivery is attempted but unsuccessful.

Couriers may issue notifications via physical card, SMS, email, phone call, or their own app. You are responsible for following up directly with the courier to arrange redelivery, redirection, or collection. Titan AV is not responsible for contacting couriers or managing redelivery logistics on your behalf once an order has been dispatched.

Any additional charges resulting from failed delivery attempts, including redelivery, redirection, or return-to-sender fees, are the responsibility of the customer.

If an order is returned to Titan AV due to failed delivery and lack of customer follow-up:

A 17.5% restocking fee may apply, and
Outbound shipping charges will not be refunded, where permitted by law.

PO Box Deliveries

Delivery to PO Boxes is available only for orders that:

weigh less than 5kg, and
measure no more than 30 × 30 × 30cm.

PO Box deliveries are sent via Australia Post only. In some cases, Titan AV may require a physical delivery address to complete the order.

International Shipping

Titan AV ships within Australia and New Zealand only. A limited selection of products is available for delivery to New Zealand, subject to size, weight, and freight eligibility.

New Zealand Shipping

Titan AV offers shipping to New Zealand for a limited range of products. Shipping options and eligibility depend on item size, weight, and destination.

New Zealand Flat-Rate Shipping

A flat-rate shipping option of $25.95 NZD may be available where all items in the order meet the following conditions:

Each item weighs 7kg or less, and
Each item is 0.6 metres or less in length.

Where eligible, parcel post flat-rate shipping will be applied at checkout.

New Zealand Custom Freight Quotes

For items that do not meet the flat-rate shipping conditions, Titan AV can provide a custom freight quote. To request a quote, please contact sales@titanav.co with:

a list of items to be shipped, and
the full delivery address.

New Zealand Freight Charges and Approval

All New Zealand shipping prices are displayed in New Zealand Dollars (NZD).
In some cases, additional freight charges or surcharges may apply due to size, weight, destination, or carrier requirements. Where applicable, Titan AV will contact you prior to dispatch to explain the charges and seek approval before proceeding with the order. No additional freight charges will be applied without your approval.

For more information refer Titan AV's Standard Terms & Conditions