Privacy policy

Last updated: 26th May 2026

Titan AV is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, purchasing from us, or interacting with Titan AV, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

What Personal Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Billing and shipping address
Company information including ABN/ACN, website, and social handles
Order history and purchase details
Communications with Titan AV, including emails, enquiries, and support requests
IP address, browser type, device identifiers, and website usage data
Payment information, processed securely by third-party payment providers (Titan AV does not store full card details)

We do not intentionally collect sensitive information such as date of birth or gender. We only collect personal information that is reasonably necessary for our business operations.

How We Collect Personal Information

We collect personal information when you:

Place an order on our website
Contact us via email, phone, or other channels
Create or use an account where available
Subscribe to marketing communications
Participate in promotions, competitions, surveys, or feedback activities
Browse our website, via cookies, pixels, and analytics tools

How We Use Your Personal Information

We may use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide customer support and respond to enquiries
Manage warranties, returns, repairs, and product support
Communicate order updates and service information
Send marketing communications where you have opted in
Improve our website, products, and customer experience
Use AI tools to assist with content creation, customer enquiries, marketing operations, and internal workflows. See the "Use of AI Tools and Automated Processing" section below for detail.
Detect and prevent fraud or unauthorised activity
Comply with legal and regulatory obligations

Marketing Communications

If you opt in to receive marketing communications from Titan AV, we may send you emails or messages about:

New products
Promotions and sales
Updates relevant to your purchases

You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

Transactional or service-related communications, such as order confirmations and shipping updates, are not considered marketing.

Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

Ecommerce and website platforms (including Shopify and related service providers)
Courier and freight providers
Payment processors and finance providers (including Buy Now Pay Later providers where selected)
Email and SMS service providers (including Klaviyo and SMSBurst)
Advertising and analytics providers (including Meta, Google, TikTok, and YouTube, and associated tracking technologies such as pixels and conversion tags)
Artificial intelligence (AI) service providers, including providers of large language models, image generation tools, and AI-assisted advertising platforms, used to support our business operations
IT service providers
Professional advisers, such as accountants and legal advisers
Government authorities where required by law

We do not sell your personal information.

Some third-party service providers may be located outside Australia. Where personal information is disclosed overseas, Titan AV takes reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy laws.

Cookies, Pixels, and Website Analytics

Titan AV uses cookies and similar technologies to:

Improve website functionality
Analyse website traffic and performance
Personalise your browsing experience
Support advertising and remarketing activities

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Use of AI Tools and Automated Processing

Titan AV uses artificial intelligence (AI) tools as part of its business operations. This includes tools used to:

Draft and edit product descriptions, blog posts, emails, social media content, and marketing copy.
Generate, edit, or enhance images and visual content for marketing, advertising, and the website.
Support paid advertising and audience targeting on platforms such as Meta, Google, TikTok, and YouTube.
Assist customer service responses and internal workflows.
Analyse website data, sales data, and customer trends to improve our products and service.

Where personal information is processed by AI tools as part of these activities, Titan AV takes reasonable steps to ensure those tools are operated by reputable providers with appropriate data protection in place. Personal information is not provided to public AI tools for the purpose of training their models without your consent.

Some AI service providers may store or process information outside Australia. Where this occurs, Titan AV takes reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy laws.

Content produced with AI assistance is reviewed by Titan AV staff before being published, sent, or used in a customer-facing context. Despite this review, AI tools can occasionally produce inaccurate, incomplete, or out-of-date information. You should not rely on AI-generated content as a substitute for professional advice. For purchase decisions, please confirm specifications, pricing, stock availability, certifications, and load ratings on the relevant product page or by contacting Titan AV directly.

Nothing in this section limits, excludes, or modifies your rights under the Privacy Act 1988 (Cth), the Australian Privacy Principles, or Australian Consumer Law.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures may include:

Secure servers and encryption where appropriate
Restricted access to personal information
Secure third-party payment gateways

Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Personal Information

You may request access to, or correction of, the personal information we hold about you by contacting us.

We may require verification of your identity before processing your request. In some cases, access may be refused where permitted by law.

Retention of Personal Information

We retain personal information only for as long as necessary to:

Fulfil the purposes for which it was collected
Meet legal, accounting, or reporting obligations
Resolve disputes or enforce agreements

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Complaints

If you believe Titan AV has breached your privacy rights, please contact us and provide details of your concern. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Titan AV
Email: sales@titanav.co
Phone: 07 3423 3463
Website: www.titanav.co

Updates to This Privacy Policy

Titan AV may update this Privacy Policy from time to time. The most current version will be published on our website and will apply from the date of publication.