Last updated: 13th January 2026
Titan AV is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, purchasing from us, or interacting with Titan AV, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
What Personal Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Company information including ABN/ACN, website, and social handles
- Order history and purchase details
- Communications with Titan AV, including emails, enquiries, and support requests
- IP address, browser type, device identifiers, and website usage data
- Payment information, processed securely by third-party payment providers (Titan AV does not store full card details)
We do not intentionally collect sensitive information such as date of birth or gender. We only collect personal information that is reasonably necessary for our business operations.
How We Collect Personal Information
We collect personal information when you:
- Place an order on our website
- Contact us via email, phone, or other channels
- Create or use an account where available
- Subscribe to marketing communications
- Participate in promotions, competitions, surveys, or feedback activities
- Browse our website, via cookies, pixels, and analytics tools
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide customer support and respond to enquiries
- Manage warranties, returns, repairs, and product support
- Communicate order updates and service information
- Send marketing communications where you have opted in
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorised activity
- Comply with legal and regulatory obligations
Marketing Communications
If you opt in to receive marketing communications from Titan AV, we may send you emails or messages about:
- New products
- Promotions and sales
- Updates relevant to your purchases
You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
Transactional or service-related communications, such as order confirmations and shipping updates, are not considered marketing.
Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary to operate our business, including:
- Ecommerce and website platforms (including Shopify and related service providers)
- Courier and freight providers
- Payment processors and finance providers (including Buy Now Pay Later providers where selected)
- Email and SMS service providers (including Klaviyo and SMSBurst)
- Advertising and analytics providers (including Meta, Google, TikTok, and YouTube, and associated tracking technologies such as pixels and conversion tags)
- IT service providers
- Professional advisers, such as accountants and legal advisers
- Government authorities where required by law
We do not sell your personal information.
Some third-party service providers may be located outside Australia. Where personal information is disclosed overseas, Titan AV takes reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy laws.
Cookies, Pixels, and Website Analytics
Titan AV uses cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic and performance
- Personalise your browsing experience
- Support advertising and remarketing activities
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures may include:
- Secure servers and encryption where appropriate
- Restricted access to personal information
- Secure third-party payment gateways
Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Accessing or Correcting Your Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting us.
We may require verification of your identity before processing your request. In some cases, access may be refused where permitted by law.
Retention of Personal Information
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Meet legal, accounting, or reporting obligations
- Resolve disputes or enforce agreements
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Complaints
If you believe Titan AV has breached your privacy rights, please contact us and provide details of your concern. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
Titan AV
Email: sales@titanav.co
Phone: 07 3423 3463
Website: www.titanav.co
Updates to This Privacy Policy
Titan AV may update this Privacy Policy from time to time. The most current version will be published on our website and will apply from the date of publication.